SupportDesk Pro is a powerful self-hosted customer support ticket system built for websites that need a professional way to manage customer requests, complaints, and enquiries.
Instead of handling support through scattered emails or WhatsApp messages, SupportDesk Pro organizes every request into a structured ticket system. Each ticket gets a unique ticket number, allowing customers to track their request while support agents manage and respond from a clean admin dashboard.
The script runs completely on your own hosting and domain, giving you full control over your data with no monthly SaaS fees.
It is perfect for e-commerce websites, fintech platforms, SaaS products, schools, agencies, bloggers, and any website that receives customer enquiries.
Installation is simple and takes only a few minutes using the built-in browser installer.
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Main Features
• Complete Support Ticket System
Customers can submit support tickets with subject, department, priority level, and attachments.
• Ticket Tracking
Users can track their tickets anytime using their ticket number and email.
• Admin Dashboard
Manage all tickets from a powerful dashboard with filters, replies, status control, and attachments.
• Automatic Email Notifications
Customers receive instant email updates when tickets are opened, replied to, or resolved.
• Team Management
Add support agents and assign tickets to specific team members.
• Departments
Organize tickets into categories such as Technical, Billing, Sales, or General Support.
• Knowledge Base
Create help articles so users can find answers before opening a ticket.
• Auto Escalation
Tickets without a response after 48 hours are automatically upgraded to high priority.
• Mobile Responsive Interface
The system works perfectly on phones, tablets, and desktops.
• Secure & Reliable
Built with secure authentication, CSRF protection, and safe file upload handling.
• Easy Installation
Install the script in minutes using a simple browser-based installer.
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Technical Requirements
• PHP 7.4 or higher
• MySQL 5.7 or higher
• Standard cPanel hosting
• Apache with .htaccess support
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SupportDesk Pro gives your website a professional helpdesk system similar to tools like Zendesk or Freshdesk, but fully self-hosted on your own domain.
